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Technical questions, licensing, or feedback — we're happy to help.
Quick Fixes for Common Issues
Most problems can be resolved with these steps
Microphone Issues
iTextor cannot access the microphone
Solution: System Settings → Privacy & Security → Privacy → Microphone → Enable iTextor
License Activation
License key is not being accepted
Solution: Check your email after purchase → Copy the license key directly (no spaces) → Paste into iTextor
Transcription Won't Start
Recording doesn't work or gets stuck
Solution: Quit iTextor completely → Restart → Check microphone permissions → Reinstall app if needed
App Crashes
iTextor closes unexpectedly or freezes
Solution: Update macOS → Reinstall app → If it persists: Send crash logs to support
What to include
This helps us respond faster.
- Your macOS version and Mac model
- What you were doing when the issue happened
- Screenshots or error messages (if available)
Enterprise
Teams, invoicing, or special requirements.
If you need team licensing, custom rollouts, or procurement support, email us and we'll propose a setup.